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Yep, Big Outage There

Posted: Fri Jul 01, 2022 12:21 am
by dlodoski
Hi Folks,

Well, yea, this has been a serious outage. I understand how inconvenient it has been for our regular visitors. So, on behalf of our hosting provider, I apologize.

Starting Friday morning last, they blocked access to quicksandfans due to excessive traffic. I started calling them on Saturday and have spent roughly an hour each day on the phone with them since then.

Along the way, I brought in a third party firewall (which will definitely help down the road).

I can't promise that there won't be more downtime in the near future. Even as I type this, SSL is not working, so they are still making changes.

If there are any lingering issues tomorrow morning, I will be on the phone with them once again.

Dave

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 1:04 am
by Nessie
Welcome back!!!

Yes, I'm getting a funky message about the site being unsafe, but I feel perfectly safe ignoring it.

Nessie

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 1:26 am
by dlodoski
Yea, I did mention the SSL issue in my post.

It seems like they can't get SSL (https/encryption/etc) to work without having the redirect issue pop up. My suspicion is that the mitigation team didn't do proper housecleaning. At least they seem to be doing stuff without me being on the phone. ;)

Sigh.

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 1:43 am
by Mynock
I was getting all kinds of funky messages about "too many redirects" and figured something was up. Glad to be back online!

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 3:47 am
by OBI-wan
Douchebags.

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 6:43 am
by Aiko
Glad to see we're back! :D

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 8:28 am
by Boggy Man
Aiko wrote:Glad to see we're back! :D


Same here! :D I knew that the website was getting closer to becoming operational again when I was finally able to access the splash page a day ago, but when I tried to "Go Under" (enter), I got the redirect problems. Now it is cleared up, and things are back to normal again! :D

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 9:16 am
by Ace
Thanks for all the time and effort you put into... well, everything. Seriously.

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 9:33 am
by quicksand3D
Very happy to see you back up & running!

Re: Yep, Big Outage There

Posted: Fri Jul 01, 2022 5:48 pm
by Mike Nomic
Echoing the above sentiments.
Thanks, Dave.