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One user has login problems

Posted: Sat Apr 02, 2011 6:22 pm
by Billie Bonce
One user of Quicksand Fans contacted me at deviantART. He says, he can't login here, and asks me how to contact administrators.

I tried to logout (normally I permanently logged in), and when I was logged out I also couldn't find any way to contact any of the admins here. The list of admins/mods as well as the list of all members are not visible, no admin e-mail addresses are specified.

Please either give here an e-mail address which that mentioned user may use, or contact him on deviantART http://drkrazy.deviantart.com/

Also I suggest that leaving some way for unregistered and/or not logged in persons to contact admins directly might be necessary...

Re: One user has login problems

Posted: Sun Apr 03, 2011 12:46 am
by dlodoski
You're right about the email not being accessible when not logged in. This is the first time this has been pointed out (amazingly). The FAQ is a php file, so Kookus will have to edit that to include a 'contact' entry.

The admin email address for the board is admin1@quicksandfans.com

I get plenty of mail on that (about one issue a week on average), so it seemed to be common knowledge.

Re: One user has login problems

Posted: Sun Apr 03, 2011 11:14 am
by Billie Bonce
Thank you very much! Surely, I've seen this email address previously, and I remembered that it's not simply admin@... , but something more sophisticated. Just couldn't find it quickly - and the guy contacted me personally, so I had to give him some answer. Now, I hope, he will know what to do :)

Re: One user has login problems

Posted: Tue Apr 05, 2011 12:48 am
by Kookus
I have added some verbiage to the FAQ, and a line to the login form, which should help prevent this situation in the future.

Re: One user has login problems

Posted: Tue Apr 05, 2011 11:25 am
by dlodoski
Kookus wrote:I have added some verbiage to the FAQ, and a line to the login form, which should help prevent this situation in the future.

Thank you Kookus. :)